It may be that your cylinder is malfunctioning, cylinder has a leak, or the pilot, venturi tube or burner ports are clogged. Please see steps below to troubleshoot. Note: Regular maintenance is critical to the successful operation of your patio heater.
Is the cylinder functioning properly and at least 2/3 full?
If the pilot lights but in turning knob to the “ON” position the unit goes out, then this is caused by a blockage in the pilot. Bugs and spiders get into the pilot assembly, venturi tube and burner ports causing the unit to either not light or poor performance.
Connection between gas valve and pilot assembly may be loose. Tighten connection and perform leak check.
Cleaning the pilot assembly: Download and follow the correct cleaning instructions
Make sure that the tip switch connection is good.
Thermocouple is not operating correctly and needs to be replaced.
For further assistance, please call our Customer Care Center at 021 556 2413
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